Apply this guide to your situation
This answer covers “[AI-003] Model download fails because of disk space or incomplete storage”. Read it with the summary and confirm that the symptom and service match what you are experiencing. Available options can vary by plan and account setup.
- Before changing anything, note what you expected, what happened and roughly when. Check whether the issue affects one page or the whole service.
- Save the full error message and note recent changes. Hide passwords, access codes, personal data and keys before sharing screenshots or logs.
- If a step requires administrator access, restarting services or editing server files, stop if you do not administer that server. Send support the service name, error and checks you have already made.
L3 technical diagnosis
User symptoms
The download stops, the model is missing or the process reports a write failure.
Observed code or message
`no space left on device` / `unexpected EOF`Likely root cause
The volume, inode count or quota may be exhausted, the temporary layer may be too small, or connectivity was lost during a layered download. Deleting store files without identifying their use can damage other models.
Likely-cause and resolution matrix
Follow a branch only when evidence supports it. A symptom may have more than one cause; do not change layers by guesswork.
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Prerequisites
- Authorised access to the involved runtime, provider or automation.
- A test environment and synthetic data; never use customer prompts for diagnostics.
- A technical owner who can approve network, secret, GPU or resource changes.
Important warnings
- Do not expose local inference endpoints or webhooks without appropriate authentication, TLS and limits. Never put API keys, private prompts or personal data in commands, screenshots or logs.
- Commands are diagnostic references. Production changes, Docker/firewall rules and credential rotation require service-owner authorisation.
Step-by-step walkthrough
1. Confirm the symptom and scope
df -hT; df -i
du -sh /var/lib/ollama 2>/dev/null
journalctl -u ollama --since '-30 min' --no-pager`no space left on device` / `unexpected EOF`
2. Correct the responsible component
3. Verify and close exposure
The check confirms the expected result without exposing services or data.
Troubleshooting & Solutions
`no space left on device` / `unexpected EOF`
Root cause: The volume, inode count or quota may be exhausted, the temporary layer may be too small, or connectivity was lost during a layered download. Deleting store files without identifying their use can damage other models.
Resolution: Confirm the store path and owner, remove only identified temporary files or have the operator expand the volume. Retry through the model manager and avoid manually copying/deleting blobs; reserve capacity for updates, logs and temporary storage.
Rollback and recovery plan
Restore the last approved configuration, stop the affected workflow and revoke any exposed credential. If real data was processed through an unauthorised path, retain minimal redacted records and follow the internal incident-response process.
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