Guidance for reselling hosting and organizing clients, packages, domains and support, depending on the subscribed platform.
Roles, account scope and initial checks.
Clarify responsibilities and permissions before selling hosting or changing services.
Gather account details, domain, nameservers and terms before provisioning client accounts.
Customer onboarding, support, suspension and account continuity.
Define the product, domain, limits and responsibilities before creating the account.
Define which requests you handle and when to escalate to the infrastructure provider.
Check the notice, invoice and scope before reactivating or paying again.
Define owner, tenant, licences and support before creating a customer’s mailboxes.
Offer design and clear customer communication.
Match storage, traffic, email and resources to what each client is promised.
Check which branding elements you can customise and which belong to the provider.
Communicate dates, charges, terms and consequences without confusing domains and hosting.
Define packages, support and obligations before reselling upstream provider resources.
Clarify licences, site ownership and customer handover before selling the service.
Nameservers, migrations and pre-change checks.
Confirm with the registrar and provider how to delegate custom nameservers.
Coordinate files, databases, email, DNS and verification before changing the service.
Clarify who maintains the OS, firewall, backups, licences and recovery for each customer.
Guidance for installations confirmed to include the WHMAMP module.
Understand the requirements and general workflow; master-level access depends on the subscribed plan and permissions.
Check eligibility and permission and resource effects before upgrading an account.
Review compatibility, module, credentials and testing before automating client provisioning.
Coordinate ownership, access, clients and billing before moving an account between levels.
More answers and procedures in this category.
Technical troubleshooting guide for reseller area; Spanish source pending professional translation.
Technical troubleshooting guide for reseller area; Spanish source pending professional translation.
Technical troubleshooting guide for reseller area; Spanish source pending professional translation.
Technical troubleshooting guide for reseller area; Spanish source pending professional translation.
Technical troubleshooting guide for reseller area; Spanish source pending professional translation.
Technical troubleshooting guide for reseller area; Spanish source pending professional translation.