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Reseller area6 min•Difficulty: Básico

Plan a client migration between reseller accounts

Coordinate files, databases, email, DNS and verification before changing the service.

Equipo de documentación AnayilUpdated: 2026-10-10

Apply this guide to your situation

This answer covers “Plan a client migration between reseller accounts”. Read it with the summary and confirm that the symptom and service match what you are experiencing. Available options can vary by plan and account setup.

  • Before changing anything, note what you expected, what happened and roughly when. Check whether the issue affects one page or the whole service.
  • Save the full error message and note recent changes. Hide passwords, access codes, personal data and keys before sharing screenshots or logs.
  • If a step requires administrator access, restarting services or editing server files, stop if you do not administer that server. Send support the service name, error and checks you have already made.

Likely-cause and resolution matrix

Follow a branch only when evidence supports it. A symptom may have more than one cause; do not change layers by guesswork.

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Prerequisites

  • Authorised access to source and destination, a complete inventory and verified backups.
  • Keep the service identifier available and do not share credentials.

Important warnings

  • Portal labels and options vary by product and provider. This guide explains the general process and does not confirm that the action is available in Anayil Panel.
  • Before confirming purchases, DNS changes, cancellations or deletions, review consequences, charges and recovery options.

Step-by-step walkthrough

1. Understand the situation

Inventory websites, mailboxes, databases, certificates, cron jobs and domains. Confirm the destination account has compatible resources and versions.

2. Follow the process carefully

Schedule a window, export data and prepare a recoverable backup. Test the destination with a temporary address before changing nameservers or closing the source.

3. Check the result

Validate the website, forms, access, incoming/outgoing email and scheduled jobs. Keep the source active until the client confirms and the provider authorises retiring the old service.

Troubleshooting & Solutions

The expected option or status does not appear

Root cause: The service, plan, role or registrar may differ from what the guide assumes.

Resolution: Do not repeat the action. Confirm the provider, service and permissions, then contact support with the case reference.

Rollback and recovery plan

If you have not confirmed the change, go back and keep the current information. If you already confirmed it, do not make successive changes to compensate: save the confirmation and ask the provider for the recovery process for this service.

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