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Domains6 min•Difficulty: Básico

Change a domain’s nameservers

Prepare and verify the new DNS zone before delegating the domain.

Equipo de documentación AnayilUpdated: 2026-10-10

Apply this guide to your situation

This answer covers “Change a domain’s nameservers”. Read it with the summary and confirm that the symptom and service match what you are experiencing. Available options can vary by plan and account setup.

  • Before changing anything, note what you expected, what happened and roughly when. Check whether the issue affects one page or the whole service.
  • Save the full error message and note recent changes. Hide passwords, access codes, personal data and keys before sharing screenshots or logs.
  • If a step requires administrator access, restarting services or editing server files, stop if you do not administer that server. Send support the service name, error and checks you have already made.

Likely-cause and resolution matrix

Follow a branch only when evidence supports it. A symptom may have more than one cause; do not change layers by guesswork.

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Prerequisites

  • A complete list of current records and nameservers supplied by the new DNS provider.
  • Keep the service identifier available and do not share credentials.

Important warnings

  • Portal labels and options vary by product and provider. This guide explains the general process and does not confirm that the action is available in Anayil Panel.
  • Before confirming purchases, DNS changes, cancellations or deletions, review consequences, charges and recovery options.

Step-by-step walkthrough

1. Understand the situation

Nameservers identify the provider authoritative for the domain’s DNS zone. Before changing them, obtain the exact nameserver values from the destination provider and prepare all required records there: website (A/AAAA or CNAME), email (MX), and verification or policy records (TXT, SPF, DKIM and DMARC). Delegation can interrupt services if the new zone is incomplete.

2. Follow the process carefully

1. Export or copy the current zone and save the old nameservers. 2. Create destination records that must remain active; pay particular attention to MX, TXT and DKIM. 3. Compare values and confirm the exact nameserver addresses with the provider. 4. In the domain registrar account, replace only the delegation with the confirmed nameservers. 5. Record the change date and time for monitoring or rollback.

3. Check the result

Check which nameservers answer authoritatively and query records from more than one resolver. Observed propagation depends on TTL and caches; do not repeat changes just because one location still shows the old value. Test the website, HTTPS and incoming/outgoing email. If service is interrupted, compare with your saved copy and consult the provider before changing delegation again.

Troubleshooting & Solutions

The expected option or status does not appear

Root cause: The service, plan, role or registrar may differ from what the guide assumes.

Resolution: Do not repeat the action. Confirm the provider, service and permissions, then contact support with the case reference.

Rollback and recovery plan

If you have not confirmed the change, go back and keep the current information. If you already confirmed it, do not make successive changes to compensate: save the confirmation and ask the provider for the recovery process for this service.

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