Download files or documents associated with a service

Apply this guide to your situation

This answer covers “Download files or documents associated with a service”. Read it with the summary and confirm that the symptom and service match what you are experiencing. Available options can vary by plan and account setup.

• Before changing anything, note what you expected, what happened and roughly when. Check whether the issue affects one page or the whole service.
• Save the full error message and note recent changes. Hide passwords, access codes, personal data and keys before sharing screenshots or logs.
• If a step requires administrator access, restarting services or editing server files, stop if you do not administer that server. Send support the service name, error and checks you have already made.