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DNS6 min•Difficulty: Básico

Review and change records in a DNS zone

Learn what to check before adding, editing or removing DNS records for a domain.

Equipo de documentación AnayilUpdated: 2026-10-10

Apply this guide to your situation

This answer covers “Review and change records in a DNS zone”. Read it with the summary and confirm that the symptom and service match what you are experiencing. Available options can vary by plan and account setup.

  • Before changing anything, note what you expected, what happened and roughly when. Check whether the issue affects one page or the whole service.
  • Save the full error message and note recent changes. Hide passwords, access codes, personal data and keys before sharing screenshots or logs.
  • If a step requires administrator access, restarting services or editing server files, stop if you do not administer that server. Send support the service name, error and checks you have already made.

Likely-cause and resolution matrix

Follow a branch only when evidence supports it. A symptom may have more than one cause; do not change layers by guesswork.

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Prerequisites

  • The domain, access to the authoritative DNS provider, a zone backup and values confirmed by the destination service.
  • Keep the service identifier available and do not share credentials.

Important warnings

  • Portal labels and options vary by product and provider. This guide explains the general process and does not confirm that the action is available in Anayil Panel.
  • Before confirming purchases, DNS changes, cancellations or deletions, review consequences, charges and recovery options.

Step-by-step walkthrough

1. Understand the situation

First identify the authoritative nameservers: edit the zone at the provider named by that delegation. Save a copy of the records before making changes. A and AAAA records map a name to an IP address; CNAME creates an alias; MX routes email; TXT stores verification and policies such as SPF or DMARC; NS delegates a zone. The exact value must come from the service you are connecting.

2. Follow the process carefully

1. Open the domain zone at its authoritative DNS provider. 2. Find the exact record name and type. 3. Compare the current value with the value confirmed by your web, email or verification provider. 4. Change only the required record and preserve MX, TXT and DKIM records that are still in use. 5. Record the time, old value and new value so you can roll back.

3. Check the result

Check DNS from more than one network or lookup tool and allow for TTL and caches before repeating changes. Test the website and email separately. If the result is wrong, restore the previous value only after confirming it was correct, and contact the provider with the domain, type, name and change time. Never publish private keys, passwords or tokens in a TXT record.

Troubleshooting & Solutions

The expected option or status does not appear

Root cause: The service, plan, role or registrar may differ from what the guide assumes.

Resolution: Do not repeat the action. Confirm the provider, service and permissions, then contact support with the case reference.

Rollback and recovery plan

If you have not confirmed the change, go back and keep the current information. If you already confirmed it, do not make successive changes to compensate: save the confirmation and ask the provider for the recovery process for this service.

Related runbooks in this category:

Coordinate DNSSEC and DS records without disrupting a domain6 minRegister custom nameservers for a domain (child nameservers)6 minThe difference between nameservers and DNS records6 min

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