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Website Builder5–8 min•Difficulty: Intermedio

Connect a domain to Website Builder without interrupting email

Update only required web records and preserve MX, SPF, DKIM and DMARC.

Documentación técnica AnayilUpdated: 2026-10-11

Apply this guide to your situation

This answer covers “Connect a domain to Website Builder without interrupting email”. Read it with the summary and confirm that the symptom and service match what you are experiencing. Available options can vary by plan and account setup.

  • Before changing anything, note what you expected, what happened and roughly when. Check whether the issue affects one page or the whole service.
  • Save the full error message and note recent changes. Hide passwords, access codes, personal data and keys before sharing screenshots or logs.
  • If a step requires administrator access, restarting services or editing server files, stop if you do not administer that server. Send support the service name, error and checks you have already made.

Likely-cause and resolution matrix

Follow a branch only when evidence supports it. A symptom may have more than one cause; do not change layers by guesswork.

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Prerequisites

  • Authorised service access and confirmation of the exact product/plan.
  • A recent backup or export before changing data, storage or DNS.

Important warnings

  • Paths and features vary by provider and plan. This documentation does not claim cPanel, Plesk, Titan or these external modules are integrated into Anayil Panel.
  • Do not share passwords, private keys, tokens or personal data in screenshots or tickets.

Step-by-step walkthrough

1. Identify the product and preserve its current state

Identify authoritative DNS and export the full zone; preserve mail and existing service records.

2. Follow the procedure with minimal changes

Get root and `www` values, TTL and validation method directly from the Builder console.

3. Verify the result before closing

Edit only specified names/types and verify website, certificate and mail delivery from two networks.

Troubleshooting & Solutions

The site works but messages stop arriving after the DNS change.

Root cause: Nameservers were replaced or MX/TXT removed by following generic instructions.

Resolution: Restore mail records from the export and keep the web change isolated. Confirm with the provider before editing the zone again.

Rollback and recovery plan

If verification fails, stop further changes, preserve logs and restore only a confirmed previous copy or value. For managed services, ask the provider to roll back the layer it owns.

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