Apply this guide to your situation
This answer covers “[WPO-011] Fix a CDN cache key fragmented by query parameters”. Read it with the summary and confirm that the symptom and service match what you are experiencing. Available options can vary by plan and account setup.
- Before changing anything, note what you expected, what happened and roughly when. Check whether the issue affects one page or the whole service.
- Save the full error message and note recent changes. Hide passwords, access codes, personal data and keys before sharing screenshots or logs.
- If a step requires administrator access, restarting services or editing server files, stop if you do not administer that server. Send support the service name, error and checks you have already made.
L3 technical diagnosis
User symptoms
The CDN reports few HITs and many copies of the same page with campaign parameters.
Observed code or message
Low cache-hit ratio; repeated `MISS` for `utm_*` parametersLikely root cause
The cache key may include every tracking parameter, fragmenting identical content. Removing functional parameters such as search, locale or variant indiscriminately can serve incorrect content.
Likely-cause and resolution matrix
Follow a branch only when evidence supports it. A symptom may have more than one cause; do not change layers by guesswork.
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Prerequisites
- Authorised access to the affected site, repository or service metrics.
- A reproducible URL and timestamp; use staging for infrastructure changes.
- A backup or rollback method for configuration and deployments.
Important warnings
- Inspection commands do not authorise production changes. Do not run load tests or global purges without an approved plan.
- Never store private responses in shared caches. Server changes in Anayil Panel depend on the controls available for the service and may require its administrator/provider.
Step-by-step walkthrough
1. Reproduce and narrow the issue
for u in 'https://example.com/page' 'https://example.com/page?utm_source=test' 'https://example.com/page?lang=en'; do curl -sSI "$u" | grep -iE '^(HTTP/|age:|cache-control:|x-cache:|vary:)'; doneLow cache-hit ratio; repeated `MISS` for `utm_*` parameters
2. Apply the appropriate correction
3. Verify the experience
The improvement is reproducible on the affected route and profile with no new functional errors.
Troubleshooting & Solutions
Low cache-hit ratio; repeated `MISS` for `utm_*` parameters
Root cause: The cache key may include every tracking parameter, fragmenting identical content. Removing functional parameters such as search, locale or variant indiscriminately can serve incorrect content.
Resolution: Ask the CDN operator to normalise only approved analytics parameters while retaining locale, search, currency or filters that change results. Roll out on a non-critical route first and purge old variants.
Rollback and recovery plan
Roll back only the changed directive, dependency or release using the recorded value. If 5xx errors, data exposure or session failures occur, have the operator disable the new rule and retain redacted logs for analysis.
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